FAQs

Sailor’s Cart is a crew welfare platform dedicated to enhancing the onboard experience of seafarers by delivering essential supplies, high-value goods, and personalized items directly to their vessels.

You can order a wide range of items, including:

• Daily essentials (toiletries, hygiene products)
• Food and snacks
• Electronics (laptops, portable SSDs, etc.)
• Clothing and footwear
• Gift items and luxury goods
• Festive decorations and more.

We deliver to all terminals in Singapore and can arrange deliveries to vessels at anchorage along with service boats coming to vessel. For other regions, please contact us to confirm availability.

You can place an order by:

• Browsing our catalog: https://wa.me/c/6580726007
• Sharing your shopping list with us via WhatsApp or email.
• Providing your vessel details (Ship Name, Rank, ETA Singapore, Berth/Anchorage).

Yes, we accept custom orders. If you don’t find an item in our catalog, share a photo or link, and we’ll find the best available option for you.

We recommend placing your order at least 5-7 days before your vessel’s arrival to ensure timely delivery. In case items ordered from Amazon.sg we need minimum 10 days advance order.

Prices are based on the items’ market rates on the day of order, and we do not charge any markups over the listed price of item. We only charge small service fee /Item depending upon the cost of item.

We accept the following payment methods:

• Cash upon delivery
• Bank transfers
• Other payment methods may be arranged upon request.

Delivery is coordinated based on your vessel’s ETA and terminal location. We ensure items are delivered directly onboard by delivery truck or via a local boat at anchorage.

If your vessel’s schedule changes, let us know as soon as possible. We will adjust the delivery accordingly to ensure you receive your order as per revised schedule or we can supply during next call if within next 15 days.

We do our best to accommodate urgent orders. Please contact us directly to confirm availability and feasibility.

If there’s any issue with your order, please contact us immediately. We’ll resolve it as quickly as possible to ensure your satisfaction.

We value your feedback! You can share your experience or suggestions via:

• WhatsApp - +65-80726007
• Email – support@sailorscart.com
• Instagram: https://www.instagram.com/sailorscart/profilecard

You can reach us via:

• WhatsApp: https://wa.me/c/6580726007
• Email: support@sailorscart.com

At Sailor’s Cart, all items are procured only from authorized vendors. We provide company invoices for all electronics items for warranty purposes.

We try to process all orders received; however, it can be difficult to deliver a single item due to the high cost involved in logistics. We recommend checking with your crew to combine orders and cover our minimum delivery charges.